Return & Refund Policy

We want you to feel confident shopping at salwarina.com. This policy explains how returns and refunds work.

1. Store Details (Contact)

2. Return Window

  1. You may request a return within 21 days from delivery.
  2. Requests submitted after the return window may be declined.

3. Return Eligibility

To be eligible:

  1. The item must be unused and in original condition.
  2. Original packaging should be included if applicable.
  3. You must provide proof of purchase (order number or receipt).

4. How to Start a Return

  1. Email us at info@salwarina.com with your order number and reason for return.
  2. If approved, we will provide return instructions.
  3. Do not send items back without approval, as it may delay or prevent processing.

5. Return Shipping Costs

  1. Return shipping is paid by the customer unless the item is defective or we sent the wrong item.
  2. We recommend using a trackable return method.

6. Defective, Damaged, or Incorrect Items

  1. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos (if available).
  2. If confirmed, we will provide a resolution, which may include replacement or refund, and we will cover return shipping where applicable.

7. Non-Refundable / Not Eligible for Return

Returns may be refused for:

  1. Misuse-related damage or signs of wear inconsistent with inspection.
  2. Late return requests (outside the 21-day window).

8. Refunds

  1. Once your return is approved, refunds are issued to the original payment method.
  2. Refunds are typically processed within 5–7 business days after approval (your bank/payment provider may take additional time to post the credit).

9. Exchanges

If you want an exchange, contact us first. Exchanges depend on product availability.

10. Order Cancellations

  1. If you need to cancel, contact us immediately.
  2. If the order has already shipped, it must follow this Return & Refund Policy.

11. Contact Us